In order to get 5% off your first purchase you’ll need to register an account. This can be done here.
After registering an account you will receive an ‘account verification’ email. Once your account is verified you will then receive an email with your unique discount code. (If email is not received please check junk/spam email folder.)
You can apply your unique coupon code at the ‘cart totals’ section of the shopping cart page. Simply enter your coupon code & click ‘apply coupon’.
Please note, items that are already on sale are excluded from further discount. Only first time customers who register an account are eligible for a 5% discount coupon. User must be logged in to their account in order for the coupon to be applied.
Our Guarantee
The boys @ I Like Wine have taste tested every single bottle of wine on the site. Unless a wine meets our extremely high standards, we will not stock it. 90% of the wines on the site have won awards or are highly rated by accredited wine experts. We won’t settle for inferior boutique wine and neither should you!
There are different reasons why you might choose to return a product:
You have changed your mind
If you change your mind about your purchase I Like Wine will refund or exchange the product as long as it is unused, unopened and returned within 7 days of original dispatch. The cost to send the product back to I Like Wine’s Victorian office will be paid for by you unless there is proof that the product was faulty. A surcharge of $25 will also be deducted from the refund total to cover our freight and handling costs.
Breakage
We take time to ensure that all products are properly packed before we pass them on to you. In the unlikely event that you receive an order which includes a breakage we will exchange the product or provide you with a full refund for its value. In the event that you receive a broken bottle, send us an email first so that we are aware of your issue.
How to return products
When returning items, please package them securely and enclose a copy of the original tax receipt. Please include an explanation detailing the reason for return. I Like Wine takes no responsibility for returned items that are lost in transit and suggests that the item be sent to us using registered post or a reputable courier service (with a tracking number) and with postal insurance.
Send the package to:
I Like Wine
15 Louis St
Airport West
Victoria Australia 3042
Once we have received the returned products we will assess the course of action. Approved exchanges will be processed within 24 hours and refunds processed within 7 working days. Refunds can only be paid into the bank account that the product was purchased from in the first place.
Every effort is made to ensure the current vintage is displayed, however variations can occur. Returns will not be accepted in this circumstance. If you are after a specific vintage, please contact us prior to placing order.
To process orders it is necessary to obtain some personal information. The minimum information needed to process your order will be requested.
Your details will be kept confidential at all times. Your information will not be shared, passed on or sold to anyone outside of our business. This information will remain with us in confidence.
If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to Eway, our trusted payment gateway provider. We do not retain your credit card details.
We collect site traffic information so we can continually improve site content and design. This does not provide information relating to individual users and only provides generalised information relating to pages viewed by customers.
If you have any questions, contact us at sales@ilikewine.com.au and you will generally have a response within the hour during business hours.
When we deliver your order we will check that you at least 18 years of age and will require official photograph ID to do this. You are unable to receive your order until our courier reviews your photo identification to prove that you are not underage so please ensure that you have this available.
Our wine experts will respond to your email enquiry within one hour of receiving it between 9:00am – 5:00pm Australian Eastern Standard Time (AEST), Monday to Friday.
Email: sales@ilikewine.com.au
I Like Wine
15 Louis St
Airport West
Victoria Australia 3042
Alternatively, if email is not your thing, you can phone us on (03) 9317 8783.
When you find an item that you would like to buy, simply add it to your shopping cart.
To do this click the “Add to Cart” button attached to each product image. Repeat the process for each product that you wish to buy.
Click the “View Cart” button in the top right hand corner of the website shopping page and all items in your shopping cart will now be displayed.
NOTE: For half dozen or more purchases, a flat delivery fee of $14 applies*. For purchases of $300 or more, freight is free*
If you want to make a change to your shopping cart, press the “Remove” or “Clear Cart” buttons.
If you have any questions, contact us at sales@ilikewine.com.au and we will typically respond within the hour.
Select the items you want to purchase using the “Add to Cart” button.
NOTE: For half dozen or more purchases, a flat delivery fee of $14 applies*. For purchases of $300 or more, freight is free*
To proceed to your shopping cart, click on the “View Cart” button in the top right hand corner of the shopping pages and all items in your shopping cart will be displayed.
To calculate the shipping cost click the ‘calculate shipping cost’ box in the cart totals section. Enter your suburb, state & postcode and the shipping cost will be displayed. Once the preferred shipping option has been selected, click the “Proceed to Checkout” button at the bottom of your shopping cart to progress your order.
The final screen in the checkout process is the payment details page. Here you enter your name, contact details and payment details. Carefully check to ensure that all your details are correct, enter your preferred payment option and then click the “Submit” button once and your order will be processed.
Once you have paid for the items in your shopping cart you will be directed to the order confirmation page.
An email will also be sent to you confirming receipt of your order.
If you have any questions, contact us or email us at sales@ilikewine.com.au and we will typically respond within the hour.
The I Like Wine website displays hundreds of different wines.
We strive to maintain all items in stock, however, on some occasions we may sell out due to high demand.
Once we are aware that a product is out of stock its unavailability is immediately indicated.
When you make your order we always double check availability with our warehouse. If you order an item that is then found to be out of stock we will immediately contact you by email and you then have a variety of options:
- Cancel your entire order.
- Request a refund for the out of stock item (we will process this request the same day).
- Wait until the item is back in stock (we can provide a new estimated delivery date).
- Modify your order selection (we can suggest similar alternative products).
If you have any questions, please contact us at sales@ilikewine.com.au.
Once you have paid for the items in your shopping cart you will now be directed to the order confirmation page. From here we use email to keep you up to date with the status of your purchase.
Order Confirmation
An email confirming receipt of your order will be sent to you soon after making your online order. If you do not receive this email within a few minutes it is possible that there is an issue with the email address that you have provided.
If you have any doubts as to whether the order was processed please send an email to sales@ilikewine.com.au and we will check for you.
We accept Visa, Mastercard and American Express. We also have a Paypal payment option.
As you proceed with your purchase the website will prompt you for your credit card details. Payments are processed by eWay, so your transaction will be instantaneously processed by this reputable payment gateway provider. If you want to learn more about how this payment gateway system works please see www.eway.com.au.
Your credit card statement will show “AJED Group – I Like Wine”.
If you have any questions contact us sales@ilikewine.com.au.
Your credit card statement will show “AJED Group – I Like Wine”.
If you have any questions, contact us at sales@ilikewine.com.au and we will respond promptly.
All orders are delivered by Aramex and your signature is required to make sure that you (and no one else) receive the package. It is a requirement that the person that receives and signs the package is at least 18 years of age and we always check your ID before handing over the package.
Goods will be delivered during normal business hours. If you are not at home, the delivery driver will leave a calling card. If you believe that there will be no one home to accept delivery, you can complete an Authority to Leave Form. Typically your order will arrive within 1-7 business days from the time of your order, depending on your location.
I Like Wine takes no responsibility for lost orders resulting from customers not providing the correct postal address. We also do not deliver to PO Boxes, Parcel Lockers or Parcel Collection points.
If you have any questions, contact us at sales@ilikewine.com.au and we will respond promptly.
The purchaser of the goods pays for the freight.
To calculate these costs you select the appropriate field in the drop down menu.
NOTE: For half dozen or more purchases, a flat delivery fee of $14 applies*. For purchases of $300 or more, freight is free*
Deliveries within Australian
When you are at the check out phase of your order you can use the drop down menu to select the correct shipping cost based upon your location within Australia. The cost of shipping includes GST and is added to your purchase total when you go to the checkout.
Deliveries outside of Australia
As there is too much red tape regarding deliveries outside of Australia, we unfortunately do not provide this service.
If you have any questions, contact us at sales@ilikewine.com.au and we will respond promptly.
